Frequently Answers and Questions

The delivery date of the purchased products is between 3 to 10 working days in Romania and between 10 to 20 working days in EU, from the moment you placed the order. If you require a rush order, please contact us at +40 774 427 662 / +40 774 427 660 and we will do our best.

You can cancel your order by calling +40 774 427 662 / +40 774 427 660 or by sending a message to our e-mail address office@culturadestrada.com To avoid processing and shipping, please cancel your order within 24 hours of placing it.

Sure, but anyway you must fill in all your delivery data. If you are hurry and you do not have access to a computer, you can contact us by phone at +40 774 427 662 / +40 774 427 660 or by e-mail at office@culturadestrada.com and we will register your order.

Yes, but only in the European Union, completing all the delivery data. The product will arrived at you with Fan Courier. You can found more details on the Payment and Shipping page.

Delivery is with Sameday in Romania and with Fan Courier in Romania and in the European Union.

According to Terms and Conditions, the ordered products can be returned in the same condition they were received (with the attached labels and the original box), within 14 days since you received them, and the shipping charge will be paid by you. In order to do so, you will have to communicate us your intention to return by e-mail at office@culturadestrada.com.

If the product you order has a manufacturing defect, you have 30 days to change it. All details of the terms of the warranty are given for each product category and can be found on the flyer with the Instructions for Use and Maintenance, received together with the product. In order to apply and settlement the warranty, you need the documents in original attesting the purchase from our online store. More details at Warranty.

The discount code is published on Străbuna social media pages. You can use only a single discount code for your order, before you complete the order. The discount code cannot be applied at a later date, for orders already placed on the site. The discount code does not apply to reduced price products. Each discount code is valid for a specified period, clearly mentioned on the Străbuna social media pages.